Shipping policy
Last updated 24 March 2025
This policy explains where we ship, what it costs, how long it takes and what happens when something goes wrong in transit. Froliko is a trading name of AEROSMART TECHNOLOGY LIMITED, Flat/Rm 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR.
Processing time
Orders are packed and dispatched within 1–2 business days of being placed. Business days are Monday to Friday and exclude Hong Kong public holidays. You will receive a tracking number by email when the parcel is handed to the carrier.
Rates and delivery times
| Destination | Service | Cost | Typical transit after dispatch |
|---|---|---|---|
| United States | Standard, tracked | Free | 7–12 business days |
| United States | Expedited, tracked | US$24.99 | 3–6 business days |
| Rest of world | Standard, tracked | US$19.99 | 10–16 business days |
Transit times are estimates based on carrier performance and are not guaranteed. Customs inspection, seasonal peaks and weather can add time that is outside our control.
Where we ship
We ship to the United States, Canada, most of Europe, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Israel and the United Arab Emirates. If your country is not offered at checkout, we are not currently able to ship there. We do not ship to PO boxes, freight forwarders, or addresses under an active sanctions restriction.
Duties and taxes
Orders to the United States are shipped delivered-duty-paid: the price at checkout is the price you pay, with no charge on delivery.
For all other destinations, any import duty, VAT, GST or customs handling fee levied by your country is your responsibility and is payable to the carrier or customs authority. We cannot calculate or quote these in advance, and we cannot mark a parcel as a gift or understate its value — doing so is customs fraud. If you refuse a parcel rather than pay the duty, it is treated as a return and the outbound shipping cost is not refunded.
Tracking
Every order ships tracked. Scans commonly go quiet for several days during the international leg — this is normal and does not mean the parcel is lost. If tracking has not moved for ten business days, email info@froliko.com and we will open a trace with the carrier.
Incorrect addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately: if the order has not shipped we can correct it. Once shipped, we cannot redirect a parcel, and an order returned to us because the address was wrong or incomplete can be re-sent only once you have paid the shipping again.
Lost or damaged parcels
If a parcel is confirmed lost by the carrier, we will replace it or refund it in full. If it arrives damaged, email info@froliko.com within 14 days of delivery with a photograph of the item and of the outer packaging, and we will replace or refund it — your choice. We do not ask you to return a damaged item at your own cost.
Parcels marked delivered but not received
Check with anyone else at the address and with immediate neighbours first, and look for a safe-place note from the carrier. If it has still not turned up 48 hours after the delivery scan, contact us and we will raise it with the carrier. Where a carrier confirms a mis-delivery, we replace the order.
Split shipments
Occasionally an order ships in more than one parcel, at no extra cost to you. You will receive a separate tracking number for each.
Returns
Return conditions, the 30-day window and who pays return postage are set out in our Refund Policy.
Contact
Shipping questions go to info@froliko.com. We reply within one business day, Monday to Friday.