FAQ
Help
Frequently asked questions
Can't find your answer? Email service@frolikovip.com or call +1 (951) 631-8110, 9am–6pm Pacific Time (PT).
Shipping
Where do you deliver?
Worldwide, with tracking. Our main markets are the US, UK, Germany, France, Canada, Australia and New Zealand. If your country isn't offered at checkout, we can't deliver there yet.
How much is shipping?
One flat rate per order rather than per item. The exact amount for your address is shown at checkout, and current rates and delivery times are in our Shipping Policy.
What currency do you charge in?
All prices are in US dollars. If your card is in another currency, your bank converts the amount and may add a small fee.
Orders and delivery
When will my order ship?
Within one to two business days of the order being placed. You'll get a tracking number by email as soon as the parcel is handed over to the carrier.
Where do you ship from?
Orders are dispatched from our fulfilment partner in Asia. Everything is sent tracked.
Will I pay customs or import duty?
Orders to the United States are shipped on a delivered-duty-paid basis — the price you see is the price you pay. For other countries, any import duty or tax charged by your customs authority is your responsibility, and is not something we can quote in advance.
Can I change or cancel an order?
If it hasn't shipped, yes. Email service@frolikovip.com with your order number as soon as you can and we'll catch it if we can.
My tracking hasn't updated in a few days.
That is normal in the middle of a long international leg — scans can go quiet for up to a week. If it has been longer than ten days with no movement, write to us and we'll open a trace with the carrier.
Products and comfort
Will it stop my period pain?
Honestly, no product can promise that. Our products give steady, comfortable warmth and gentle support, which many women find soothing on heavy days. They are not medical devices. If your pain is severe or new, please see a doctor.
Is it safe to wear heat for a long time?
Use the lowest setting that feels comfortable, wear it over a thin layer of clothing (never on bare skin), and take breaks. Don't sleep in it on a high setting. Don't use heat if you have reduced feeling in the area, diabetes or poor circulation, or have pain-relief creams or patches on, unless your doctor says it's fine.
Can I use heat during pregnancy?
Please don't use heat on your belly during pregnancy. Our pregnancy and postpartum range is being designed for that stage, without heat.
How do I find my size?
Each product page has its own size guide. If you're between sizes, email us your measurements and we'll recommend one.
How do I wash it?
Care instructions are on each product page and on our Care & Use page. For anything with a heat unit, always remove the heat unit and battery before washing.
Returns and the 90-night comfort promise
What if it isn't for me?
Use it for up to 90 nights. If it isn't for you, contact us and we'll arrange a return. The full conditions are in our Refund Policy. Any shipping charge paid on the original order is not refunded.
My item arrived damaged or faulty.
Email service@frolikovip.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or a refund.
Still stuck?
Email service@frolikovip.com or call +1 (951) 631-8110, 9am–6pm Pacific Time (PT). A real person replies, usually within one business day.