Help
Frequently asked questions
Shipping, returns, sizing and care — the things people write to us about most. If your question isn't here, email info@froliko.com and a person will answer it.
Shipping
| Destination | Service | Cost | Typical transit |
|---|---|---|---|
| United States | Standard, tracked | Free | 7–12 business days |
| United States | Expedited, tracked | US$24.99 | 3–6 business days |
| Rest of world | Standard, tracked | US$19.99 | 10–16 business days |
Transit times are counted from dispatch, not from the moment you order. Orders are packed within 1–2 business days.
Orders and delivery
When will my order ship?
Within one to two business days of the order being placed. You'll get a tracking number by email as soon as the parcel is handed over to the carrier.
Where do you ship from?
Orders are dispatched from our fulfilment partner in Asia. Everything is sent tracked.
Will I pay customs or import duty?
Orders to the United States are shipped on a delivered-duty-paid basis — the price you see is the price you pay. For other countries, any import duty or tax charged by your customs authority is your responsibility, and is not something we can quote in advance.
Can I change or cancel an order?
If it hasn't shipped, yes. Email info@froliko.com with your order number as soon as you can and we'll catch it if we can.
My tracking hasn't updated in a few days.
That is normal in the middle of a long international leg — scans can go quiet for up to a week. If it has been longer than ten days with no movement, write to us and we'll open a trace with the carrier.
Returns and refunds
What is your returns window?
30 days from delivery. Items need to come back unused and unwashed, with their packaging. Once we've received and checked them, the refund goes back to the original payment method within 5–10 business days.
Who pays return shipping?
You do, unless the item arrived faulty, damaged or not as described — in which case we cover it and you don't need to send anything back before we act.
Something arrived damaged.
Send a photo to info@froliko.com within 14 days of delivery. We'll replace it or refund it — your choice — and we won't ask you to post the damaged piece back.
Can I exchange for another colour?
Return the original for a refund and place a new order. It is faster than an exchange and you don't lose your place if the colour you want is moving quickly.
Sizing and the product
What size are the napkins?
45 × 45 cm — roughly 18 inches square — in both collections. That is a dinner napkin, not a cocktail one.
Which tablecloth fits my table?
The round cloth is 180 cm across and the rectangular one is 150 × 250 cm. Measure your table top and see the Size & Care page — it works the drop out for you.
Is the colour on screen accurate?
Close, but screens vary and linen takes dye unevenly by nature. Chalk is a warm off-white, not a bright white. Butter is soft and yellow-leaning. If an exact match matters to you, write to us first.
Will it shrink?
The fabric is washed down before it is cut, so the bulk of the shrinkage has already happened. Expect very little movement after that if you wash warm rather than hot.
Care
How do I wash it?
Machine wash warm at up to 40 °C with like colours, mild detergent, no bleach. Tumble dry low or line dry. Press on the linen setting while still slightly damp if you want it flat.
What about a wine or oil stain?
Get to it while it is wet. Cold water and a little mild detergent, worked from the back of the cloth. Don't put a stained piece through a hot cycle — heat sets it.
Still stuck?
Email info@froliko.com. We reply within one business day, Monday to Friday. Our full terms are on the refund, shipping and terms of service pages.