Get in touch
Contact Froliko
Email is how we handle everything — orders, sizing, returns, damaged parcels. One inbox, answered by a person, within one business day.
Monday to Friday, 9:00–18:00 Hong Kong time (GMT+8). Messages that arrive at the weekend are answered on Monday.
What to include
About an order
Your order number (it starts with #) and the email you used. That is usually all we need to find it.
Damaged or wrong item
A photo, and a photo of the outer packaging if that is damaged too. Within 14 days of delivery.
Sizing
The measurements of your table top. We'll tell you which cloth fits, including when the honest answer is none of them.
A return
Order number and which pieces are coming back. We'll confirm the address before you post anything.
Before you write, it may be quicker to check the FAQ or the Size & Care guide — most sizing and washing questions are answered there in more detail than an email would give you.
Business details
Froliko is a trading name of AEROSMART TECHNOLOGY LIMITED.
Registered office: Flat/Rm 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR.
This is a registered office and warehouse address, not a shop — there is nothing to visit and no counter to return goods to. Returns go to the address we give you by email, which may differ depending on where your order was dispatched from.
Our terms
Refund policy · Shipping policy · Privacy policy · Terms of service · Legal notice