Checkout

Payment & Security

How you pay, who handles the card details, and what we do and don't keep. Short version: the payment never touches our own systems.

What we accept

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

The methods actually available to you are shown at checkout and depend on your country and your device — Apple Pay, for instance, only appears on Apple hardware in a supported browser. If a method you expect is missing, it isn't available for your region.

Where your card details go

Froliko's storefront and checkout run on Shopify. When you pay, the card details are captured by Shopify's checkout and passed to the payment processor directly. They are not sent to us, and we have no way of retrieving them. What we can see against an order is your name, delivery address, email, the amount, and the last four digits and brand of the card — enough to reconcile a payment or issue a refund, and nothing more.

Shopify's checkout is certified PCI DSS Level 1, the highest of the four merchant levels defined by the Payment Card Industry Security Standards Council. That certification covers the storage, processing and transmission of card data across Shopify's platform.

How the connection is protected

Encrypted end to end

Every page on froliko.com, checkout included, is served over TLS. Your browser will show a padlock; if it ever doesn't, stop and write to us.

3-D Secure

Where your bank supports it, card payments are stepped up through 3-D Secure — the extra verification screen from your own bank or banking app.

Fraud screening

Orders are screened automatically for indicators of fraud. Occasionally a legitimate order is held; if that happens we email you rather than cancelling silently.

Charges, currency and refunds

  • All prices on this site are in US dollars (USD) and you are charged in USD. If your card is denominated in another currency, your bank converts at its own rate and may add a foreign transaction fee — that fee is theirs, not ours.
  • Your card is charged when the order is placed, not when it ships.
  • The descriptor on your statement will show FROLIKO. If you see a charge you don't recognise, email us before you raise a dispute — it is faster for everyone.
  • Refunds go back to the original payment method. We issue them within 5–10 business days of receiving a return; how quickly your bank posts it is up to your bank.
  • We never take a payment by bank transfer, gift card, cryptocurrency or wire. Anyone asking you to pay Froliko that way is not Froliko.

Your data

We collect the details needed to take an order, ship it and answer questions about it. We do not sell personal information. The full detail — what is collected, why, how long it is kept and how to ask for a copy or a deletion — is in our Privacy Policy.

Something looks wrong

If a payment fails, a charge looks duplicated, or an email claiming to be from us asks for card details, write to info@froliko.com. We will never ask you for a full card number, a CVV or a password — by email or otherwise.